REPORT EMAIL ISSUES Options

[Board Admin]

If you are experiencing trouble with email you can send an email trouble report here.

Below are few situations we've uncovered in the past (and can point out) but these are not resultant from problems originating with our email service:

1) You upgraded to a new PC or new Outlook version and entered the Outlook settings incorrectly.
2) Your ISP is blocking port 25.
3) Your ISP is experiencing connectivity issues.
4) Your email recipients ISP is blocking our mailserver.
5) Your email recipient is experiencing connectivity issues.
6) There is a network outage somewhere in the path between our mailserver and your email recipient.
7) Your email client is infected with trojans or viruses that affects delivery and/or receipt.
8) Your email or hosting account disc quota is exceeded.
9) Your domain name has expired [lookup].
10) You are sending to email address that does not exist.
11) The receiving mailserver has programmed call-out verification in a non-standard way, e.g. to reject authentication (relatively new--still investigating, but you may have to change the default settings and UNcheck "my server requires authentication" in Outlook).
12) Your actual email address is a forwarder and the recipients mailserver rejects the mail because an actual email address does not exist (fails standard call-out verification).